We will send you an order confirmation as soon as we have received your order. If you do not receive this confirmation within 24 hours of placing the order, please drop us a line at enquiries@brancottestatewineclub.com or call us on +64 3 520 6975 from 9am to 5pm (NZST) Monday to Friday. If you call outside of these times, don't waste your call, leave us a voice message we will return your call the next working day.
All of our orders originate from the Brancott Estate Heritage Centre in Marlborough, New Zealand.
We will send a confirmation email when your order is dispatched that will include the consignment number that you can use to track your order via the courier company homepage.
If you have not received your order within the timeframe on our shipping rates page, please drop us a line at enquiries@brancottestatewineclub.com or call us on +64 3 520 6975 from 9am to 5pm (NZST) Monday to Friday. If you call outside of these times, don't waste your call, leave us a voice message we will return your call the next working day.
Deliveries within New Zealand are sent using the Post Haste courier service.
International deliveries are sent using NZ Wine Home, our logistics partner who specialize on overseas wine shipments. The method and carrier for international deliveries depends on the country of destination.
At this stage all orders will be couriered via either Post Haste for New Zealand deliveries and NZ Wine Home for overseas deliveries.
If you are not happy with your order for any reason, please drop us a line at enquiries@brancottestatewineclub.com or call us on +64 3 520 6975 from 9am to 5pm (NZST) Monday to Friday.
If you call outside of these times, leave us a voice message we will return your call the next working day.
If you are not happy with your order for any reason, please drop us a line at enquiries@brancottestatewineclub.com or call us on +64 3 520 6975 from 9am to 5pm (NZST) Monday to Friday. If you call outside of these times, leave us a voice message we will return your call the next working day. We will talk you through the process to return products. You will not incur a cost to do this when the issue is due to a fault or mistake caused by Brancott Estate.
If in the event that you change your mind then call us on +64 3 520 6975. Exchanges are possible at our discretion if you contact us within 14 days of receipt.
For exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense. Please note that all change of mind returns must be in their original condition and packaging.
Yes, but not to all countries. We deliver to Australia, the United States of America, the United Kingdom and most European Union countries.
For full shipping overview and rates see our Shipping Rates Page
A person over the legal minimum drinking age in the country of delivery must be available to accept your order, orders will not be left at unattended premises.
No, the order must be signed for by a person over the legal drinking age in the country of destination.
You can pay by credit card using Mastercard and Visa.
At this stage we do not use PayPal.
Shipping rates will differ based on destination and volume ordered. See our Shipping Rates page for more information on the countries we ship to and the shipping charges for each.