Returns & Cancellations

In these terms “PRW” means “Pernod Ricard Winemakers New Zealand Limited” and “Customer” means the person, firm or corporation to whom PRW products are supplied. 

These terms may be varied by PRW from time to time. 

The Customer’s rights under the Consumer Guarantees Act 1993 are not affected by these terms and conditions. You are entitled to a replacement or refund for failure of substantial character. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a failure of substantial character.

In the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return (only when PRW is at fault, that is if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or PRW has breached a consumer guarantee. In all other circumstances, the delivery charge will be deducted from the refund to the consumer).

Unfortunately, you cannot amend an order after it has been placed. If in the event that you change your mind then please contact our Customer Service Team during business hours, exchanges may be possible if the order has not be processed and at PRW’s discretion. If PRW agree to exchange a delivered product, additional delivery charges will be incurred at your expense. All returns (with the exception of faulty, damaged or inaccurate orders must be in their original condition and packaging.

See full terms and conditions of purchase: Terms & Conditions

For additional info about Returns and Cancellations please see our Frequently Asked Questions

To enquire about making a Return or Cancellation please see our Contact Details